FAQs

I had to reinstall the app. How do I restore my purchases?
Before restoring your purchases please make sure you have a solid internet connection.

On iOS
  1. Open Filmm or Template
  2. Tap the menu icon in the top corner of the screen
  3. Tap Restore Purchases

On Android
  1. Open a clip in Filmm
  2. Tap the shopping cart icon at the top of the screen
  3. Scroll down to the bottom of the shop
  4. Tap Restore Purchases
I would like a refund.
Since all purchases are processed through Apple and Google Play, you will need to contact them for a refund.

On iOS
  1. Go to reportaproblem.apple.com
  2. Follow Apple’s instructions to request a refund

On Android
  1. Go to support.google.com/googleplay
  2. Follow Google Play’s instructions to request a refund
How do I cancel my subscription?
On iOS
  1. Open iPhone settings
  2. Tap Apple ID at the top of the page
  3. Tap Subscriptions
  4. Tap Filmm or Template
  5. Tap Cancel Subscription

On Android
  1. Open the Google Play Store
  2. Tap your account icon in the top right corner of the screen
  3. Tap Payments & Subscriptions
  4. Tap Subscriptions
  5. Tap Filmm
  6. Tap Cancel Subscription
I bought the subscription in the app but it’s still locked.
No worries! This likely happened due to a connection issue and you need to restore your purchase.

On iOS
  1. Open Filmm or Template
  2. Tap the menu icon in the corner of the screen
  3. Tap Restore Purchases

On Android
  1. Open a clip in Filmm
  2. Tap the shopping cart icon at the top of the screen
  3. Scroll down to the bottom of the shop
  4. Tap Restore Purchases
If I switch devices between an iPhone and Android phone can I keep my purchases?
Unfortunately since your Apple ID and Google Play accounts are separate, that means that your purchases are localized to those accounts and can’t be transferred.