If you have been experiencing a bug in Template that affects the saved image for certain templates, there is an update available that addresses this! Please make sure that you are on the latest version of the app. Thank you so much for your patience and support.
My first video is duplicating itself in the app. How do I fix this?
We have resolved this issue in our latest update (Filmm 3.2), so please update your app. Thanks so much for your patience and support while we got that resolved.
I've changed phones or deleted the app. How do I restore my purchases?
Go to the shop by tapping the cart icon at the top of the main edit screen, scroll to the bottom, and tap "Restore Purchases".
I have switched devices between Apple and Android. How can I get my purchases back?
Since Android and Apple are totally different platforms, and purchases are localized to the account that you purchased them with, there is no way to transfer purchases between them. If you would like you could request a refund for your purchases that you had made prior to switching, and you could repurchase them on your new device! Here is how you can request a refund. Apple: To request a refund you just need to follow this link https://support.apple.com/en-us/HT202039 + scroll down to the section that says ‘Learn More’ + click ‘Request a Refund’. Android: To request a refund you just need to follow this link https://support.google.com/googleplay/answer/2479637 + select ‘Request a Refund’.